Minnesota’s Rent Help program was at the heart of a state senate hearing Monday where lawmakers pressed Minnesota Housing Commissioner Jennifer Ho on how to make the program more efficient for those seeking help. Senate Housing Committee Chair Rich Draheim detailed one concern brought to him by a constituent.

“In this case from this young couple, he says he got kicked back to pending initial review six times.”

Ho responded by likening this process to an insurance claim that takes time, not an instant payment.

“And I get that people wish it were easier, believe me I wish…but it needs to follow the letter of the law.”

Ho also noted that applications have increased dramatically late in the fall, reaching levels seen initially by the program in the spring.